Q: How to make a support request
A: Before dropping a support request, check if the data logger firmware is the latest version. If not, upgrade your firmware and test if the problem persists. If so, send a mail at our support site: mailto:support@ydoc.biz.
T: The latest firmware version can be found at our website at the resources page,
section DataLogger Firmware.
To facilitate the problem analysis, include this information:
- Data Logger type, firmware version and if available, serial number.
- For configuration problems, add the configuration file. (When password protected, the also the password).
- Problem description.
- If applicable: Describe the actions taken to resolve the problem.