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Return a defective Data Logger

Q: How to return a defective data logger?

A: When our support department decides the data logger has to be examined for defects,

it can be returned. Do a RMA (or RGA) to your dealer or sent it directly to one of our departments.

T: Before sending, please check:

  • Only send the PCB. (Data Logger Mainboard). (Do NOT include housing, connectors,

screws and wiring).

  • To prevent problems with customs: Do a Return Merchandise Authorization (RMA),

or Return Goods Authorization (RGA).

  • This is a part of the process of returning a product to receive a refund, replacement,

or repair during the product’s warranty period.

  • State clearly on the export document “RMA  PCB returned to factory for repair with no commercial value”.
  • Repair under warranty is free of charge. (Except the postage and customs costs).

(The support engineer will decide to return to which department, and you send the address details).

How can we help?