Q: How to return a defective data logger?
A: When our support department decides the data logger has to be examined for defects,
it can be returned. Do a RMA (or RGA) to your dealer or sent it directly to one of our departments.
T: Before sending, please check:
- Only send the PCB. (Data Logger Mainboard). (Do NOT include housing, connectors,
screws and wiring). Put each PCB in its own anti-static bag.
- To prevent problems with customs: Do a Return Merchandise Authorization (RMA),
or Return Goods Authorization (RGA).
- This is a part of the process of returning a product to receive a refund, replacement,
or repair during the product’s warranty period.
- State clearly on the export document “RMA PCB returned to factory for repair with no commercial value”.
- Repair under warranty is free of charge. (Except the postage and customs costs).
(The support engineer will decide to return to which department, and you send the address details).